Terms of Service

Resolve is operated by FindResolve, Corp. (“Resolve,” “we,” “us”). These terms are a contract between you and us. They govern your use of findresolve.io and everything it offers: the free AI mediation product, sessions with human mediators, and requests to independent professionals. By creating an account or using the service, you agree to them. If you do not agree, do not use Resolve.

Resolve helps people in conflict get organized, think clearly, and reach an agreement. The AI gathers your side of a dispute privately, helps you write it down, and mediates between you and the other person once you both choose to share. When you want a person, trained human mediators and independent professionals are available for a fee.

Resolve is neutral. It works for neither side of a dispute and never takes one. Anything either of you writes privately stays private until you explicitly share it; that promise is described in detail in our Privacy Policy.

Resolve is not a lawyer, a law firm, or a substitute for one. It does not provide legal counsel, legal advice, or legal representation, and no attorney-client relationship is created by using it, including when you use it to prepare a response to a legal matter. Documents Resolve helps you produce are drafted from what you tell it; you are responsible for their accuracy and for deciding whether and how to use them. For legal questions, consult a licensed attorney in your jurisdiction.

Agreements reached in Resolve are records of mutual understanding made in good faith. They are not legally binding contracts unless you and the other party take steps to make them so, and for some matters, such as divorce or custody, a court must approve any arrangement regardless of what you agree here.

You must be at least 18 years old and able to form a binding contract to use Resolve. You agree to give us accurate information, keep your login credentials to yourself, and tell us promptly if you believe your account has been accessed without your permission. You are responsible for activity under your account.

A resolve involves another person. Nothing you write in your private sessions reaches them unless you share it, and the same is true in reverse. Once shared, a document or message is visible to the other side and to anyone either of you has invited to follow the mediation, and you should assume they can keep a copy. Share only what you are comfortable with the other side holding.

Mediation works when both people participate honestly. You agree not to use Resolve to harass, deceive, or coerce the other party, and you understand that we may decline, limit, or end service where we believe it is being misused.

Many states protect what is said in mediation from later use in court. Those protections vary by state and by how the mediation is conducted, and we cannot guarantee how a court would treat anything said here. If that protection matters to your situation, ask a lawyer in your state before relying on it.

What you upload and write is yours. You give us the limited license we need to operate the service: to store your content, process it (including with the AI systems described below), display it to the people you choose to share it with, and produce the documents you ask for. That license ends when you delete the content or your account, except for the limited retention described in the Privacy Policy.

You are responsible for having the right to upload what you upload. Do not submit content that is unlawful, that infringes someone else’s rights, or that includes another person’s private information beyond what a mediation genuinely needs.

Much of what Resolve produces, including reflections, drafts, proposals, and summaries, is generated by artificial intelligence from what you and the other party provide. AI output can be wrong, incomplete, or misattributed. Read every document before you rely on it, send it, or sign it. Where a draft marks a gap or an assumption, that mark is there because the AI did not have the fact; supply it rather than letting it stand.

Sessions with human mediators are sold at flat fees shown before you book. By default the fee is split between the two parties, and either party may choose to cover the whole fee. Payment is processed by Stripe on Stripe’s own pages; your card details never reach our servers. If your session does not take place, you will be refunded in full. If a session ends without agreement, the fee is still earned; we will tell you honestly whether another session is likely to help.

Scheduling depends on both parties. If the other party does not accept and pay their half within a reasonable time, you may cover their half or cancel for a full refund of what you paid.

Lawyers and mediators who respond to marketplace requests are independent professionals, not our employees or agents. Except for mediators we certify through our own program, we do not vet them, and we are not a party to any engagement you enter with them. Before hiring a lawyer, verify their license with your state bar. Fees for marketplace engagements are between you and the professional unless we state otherwise at booking.

Some features for professionals are sold as a subscription after a free allowance. Subscriptions bill monthly through Stripe, continue until cancelled, and can be cancelled at any time, taking effect at the end of the current billing period. We do not refund partial months.

You agree not to:

• use Resolve to harass, threaten, defraud, or defame anyone, or to pursue a claim you know is false;
• upload malware, attempt to breach our systems, or probe another user’s data;
• scrape the service or use it to build a competing dataset or product;
• misrepresent who you are to the other party, to a professional, or to us;
• use the service where prohibited by law, or for any unlawful purpose.

You can stop using Resolve at any time and delete your account and its contents from Settings. We may suspend or terminate accounts that violate these terms, create risk for other users, or are required to be closed by law. If we terminate without cause, we will refund any prepaid fees for service not yet delivered.

Resolve is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that any mediation will end in agreement. Nothing in the service is a promise about the outcome of any dispute, negotiation, or legal matter.

To the fullest extent the law allows, neither we nor our officers, employees, mediators, or suppliers will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or the outcome of any dispute, arising from or relating to the service. Our total liability for all claims relating to the service is limited to the greater of one hundred dollars ($100) and the amount you paid us in the twelve months before the claim arose. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You agree to indemnify and hold us harmless from claims, losses, and expenses (including reasonable attorneys’ fees) arising from your content, your use of the service in violation of these terms, or your violation of law or the rights of another, except to the extent caused by our own breach of these terms.

Talk to us first: write to support@findresolve.io and give us 30 days to try to resolve it informally. We build mediation software; we would like the chance to practice what we sell.

If we cannot resolve it, you and we agree that any dispute arising out of these terms or the service will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, on an individual basis and not as a class, consolidated, or representative action. Either side may instead bring an individual claim in small claims court. You may opt out of this arbitration agreement by emailing support@findresolve.io within 30 days of first accepting these terms, stating your name and that you opt out of arbitration.

These terms are governed by the laws of the State of Delaware, without regard to its conflict of law rules, except where the law of your state of residence necessarily applies.

We may update these terms as the product and the law change. If a change is material, we will tell you by email or in the product before it takes effect. Continuing to use Resolve after a change takes effect means you accept the updated terms.

FindResolve, Corp. · support@findresolve.io