Privacy Policy

People bring Resolve the hardest things in their lives, so privacy is not a compliance page here; it is the product. Your side of a dispute is visible to you and to Resolve’s systems that serve you, and to no one else until you explicitly share it. We do not sell personal information, we do not run advertising, and our AI providers do not train their models on your content. You can delete everything, any time.

This policy explains what FindResolve, Corp. (“Resolve,” “we”) collects when you use findresolve.io, how it is used, who sees it, and the choices you have.

Account information. Your name, email address, and password, or your Google account identifier if you sign in with Google. A phone number if you provide one.

Dispute content. What you write and upload while using Resolve: your conversations with the AI, documents and photographs, voice notes and their transcripts, drafts, messages in a shared mediation, and the agreements you reach. This content routinely includes sensitive information, because disputes do; you choose what to put in it.

The other people you name. A dispute involves a counterpart, and may involve invited viewers or professionals. We store the names and contact details you provide about them in order to run the mediation and send invitations you ask us to send.

Payment information. Payments are processed by Stripe on Stripe’s pages. We receive confirmation of payment and what it was for; your card number never reaches our servers.

Usage. Our analytics are first-party and deliberately minimal: the page visited with identifiers stripped out, the site a visitor came from, and a random per-browser identifier that means nothing outside our own table. We do not use third-party analytics or advertising trackers.

We use your information to run Resolve: to hold your side privately, to draft the documents you ask for, to mediate once both sides share, to match and schedule human mediators, to process payments, to send the emails and messages the product needs (invitations, reminders, receipts), to keep the service safe, and to meet our legal obligations. Messages in a shared mediation pass through an automated check whose results are shown only to the sender, never to the other side.

Resolve’s intelligence is provided by third-party AI models, currently from Anthropic. Content you provide is sent to these providers to generate the product’s responses and documents. Our providers process this content to provide the service and are not permitted to use it to train their models. The AI only ever sees what the product’s privacy rules allow for the task at hand: your private sessions are processed for you alone, and the shared mediation is processed from what both sides have chosen to share.

Voice notes you send in a shared session are transcribed into text by OpenAI, so the AI can read what was said. The recording is sent to OpenAI only to produce that transcript, and OpenAI is not permitted to use it to train its models. The recording and transcript are stored with the session and are deleted when you delete the voice note.

The other party sees only what you explicitly share, exactly as you approved it, and you see only what they share.

People either side invites (a lawyer, a mediator, a friend) see what their invitation grants, and each side is told how many people the other has invited, not who.

Professionals you hire receive the case file the product prepares for them, which is built from what has been shared with them.

Our staff can see account details and that a dispute exists, for support and safety. The documents inside your dispute are not part of the administrative console.

Service providers process data for us under contract: Supabase (database and file storage), Anthropic (AI), OpenAI (voice note transcription), Stripe (payments), Vercel (hosting), Resend (email), and Telnyx and Twilio (phone calls and text messages). Each receives only what its job requires.

Legal requirements. We disclose information where the law requires it, such as a valid subpoena or court order, or where necessary to prevent serious harm. Where the law allows, we will tell you before disclosing your information. If Resolve is acquired or merges, your information may transfer with the service under this policy’s protections.

We never sell personal information, and we never share it for advertising.

We use cookies to keep you signed in, and your browser’s local storage for preferences such as theme. We do not use advertising cookies. Blocking cookies will prevent sign-in from working.

Your content is kept while your account is active so your agreements can live and be renegotiated. You can delete individual resolves, documents, or your entire account at any time from the product. Deleted resolves are held briefly so you can restore a mistake, then removed. Deletion removes content from our active systems promptly and from encrypted backups on a rolling basis. We may retain what the law requires us to retain, such as payment records, and minimal records needed to enforce our terms.

One honest caveat: a mediation is shared. Deleting your account removes your private content, but what you already shared into a mediation was, by your choice, delivered to the other side, and their copy of the shared record is theirs.

Your data is encrypted in transit and at rest. Access inside the product is enforced row by row at the database, so each request can only ever read what the signed-in person is entitled to see. No system is perfectly secure; if a breach affects your information, we will notify you as the law requires and faster where we can.

You can read, correct, export, and delete your information from within the product, and you can email us to exercise any right your state or country gives you, including access, correction, deletion, and portability. We do not discriminate for exercising them. California residents: the categories we collect and our purposes are described above; we do not sell or “share” personal information as the CCPA defines those terms, and you may exercise your CCPA rights by emailing support@findresolve.io. We honor verifiable requests from an authorized agent.

Resolve is for adults. It is not directed to anyone under 18, and we do not knowingly collect information from children. If you believe a child has used Resolve, tell us and we will delete the account.

We send the messages the product needs, such as invitations, replies, reminders, and receipts. You can opt out of non-essential email with the link in any message, and out of text messages by replying STOP. Some messages, such as receipts and security notices, are part of the service itself.

Text messages about a consult. If you tick the texting box when you ask for a free consult, we text you about it from (971) 399-8584: a confirmation, a reminder to schedule your call, and a reminder when your quote is ready. Message frequency varies. Message and data rates may apply. Reply STOP to stop, or HELP for help. Agreeing to texts is never required to get a consult.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties, except the providers that deliver the messages for us.

We will update this policy as the product and the law change, and we will tell you before a material change takes effect. Questions, requests, or concerns: support@findresolve.io. FindResolve, Corp.